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Client Support Systems

 

The IMI Trust Difference

Your efficiency of your systems directly influences the efficiency of your company.  When IMI Trust delivers a total corporate solution a large part of implementation revolves around systems that can:

» Increase productivity

» Reduce your cost base

» Quicken your responses

» Retain your clients for longer

IMI Trust has project managed several major systems implementations and each has proven to be valuable over the short, medium and long term.  To have your systems audited and see where IMI Trust can add value to your company, Contact Us.

To illustrate where IMI Trust adds value we systems into
6 crucial phases that fall under 2 main categories:

 

 

Analysis

 

Gap Analysis

Have you built a great business but are struggling to reach the next level? 

Have you hit a plateau that is difficult to overcome? 

By conducting gap analysis of your company your can see where your deficiencies lie and where you need to focus more attention. 

An impartial view on your company can often propel it up to the next level.

Don't forget that you are the professional and your clients want to see a well-oiled machine in operation. 

Process Mapping

When a person first arrives to your website to the point 5 years in the future where they are a seasoned client, are you aware of all the steps you are taking or need to take to keep them with you? 

We map the processes of

»  Your website

»  Your marketing

»  Your sales

»  Your support

By mapping your processes you can see where the weaknesses lie in your systems and what you need to do to resolve them.

Database Analysis

If you have been in business for sometime you may have a large database of leads, prospects and clients. 

Do you know how you first came in contact with them and why they may want to do business with you?

By segmenting your database and focusing your marketing and support at different levels, you are able to offer a better, more complete service.

 

 

 

 

Systemise

 

Support Desk

Access a central repository of information from anywhere in the world using just a web browser. 

Each member of your company, your associates and your clients can all have different levels of access and administer their communication at the click of a mouse.

This kind of efficiency breeds confidence in your clients and within your business.  Your audience wants to feel like the business is genuine in its promise to support them as a client.

Investment Admin

Ensure that all your investments and client information can all be administered through a simple interface that has full support and tutorials for all levels of user. 

Outsource this aspect of your business and reduce your red tape burden.

In some instances, your admin can even generate income.

Digital Delivery

Are you concerned that training and passing of information is costing you money? 

Reduce that cost base whilst increasing your frequency of delivery and the quality of your delivery.

Achieve this while keeping your files secure and be able to analysis the general browsing habits of your audience.

 

 

 

Providing this kind of service is a human resources nightmare.

IMI Trust has taken on this challenge and we are able to map these priorities in your business. From there we are able to structure a tailored support program to streamline your systems and keep staffing costs to a minimum.

For these systems and seeing where IMI Trust can add value to your company, Contact Us.

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